2. Our details
This website is operated by Euro-Pro Europe Limited. We are registered in England and Wales under company number 08492819 and have our registered office and main trading address at 3150 Century Way, Leeds, LS15 8ZB. Our VAT number is 210 6248 50.
To contact us, telephone our customer service line on 0800 862 0453.
3. Other terms that may apply to you
If you purchase goods from our site our Terms and Conditions of Sale of our products [below] will apply to the sale.
4. Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Those works are protected by copyright laws and treaties around the world. Subject to the licence below, all these intellectual property rights are reserved.
You must not:
republish material from this website (including republication on another website);
sell, rent or sub-license material from the website;
show any material from the website in public;
reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
edit or otherwise modify any material on the website;
modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; or
redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
5. Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
6. Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact 0800 8620453.
The advertising of products on our website constitutes an “invitation to treat” – not a contractual offer.
We endeavour to ensure that prices and any applicable discounts or other offers are stated accurately on our website. Occasionally errors may arise and we reserve the right in such circumstances to refuse any order for a Product where the purchase has been based upon an incorrectly stated price or assumes a discount or other offer which has expired at the time of the making of the order.
The purchase of products via our website will be subject to our Terms and Conditions of Sale.
We will ask you to agree to our terms of sale each time you purchase a product or products via our website.
8. Product reviews
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your reviews in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your reviews must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law and in any jurisdiction).
Your reviews (and their publication on our website) must not:
be libellous or maliciously false;
be obscene or indecent;
infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
infringe any right of confidence, right of privacy, or right under data protection legislation;
constitute negligent advice or contain any negligent statement;
constitute an incitement to commit a crime;
be in contempt of any court, or in breach of any court order;
be in breach of racial or religious hatred or discrimination legislation;
be in breach of official secrets legislation;
be in breach of any contractual obligation owed to any person;
depict violence in an explicit, graphic or gratuitous manner;
be pornographic or sexually explicit;
be untrue, false, inaccurate or misleading;
consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or
cause annoyance, inconvenience or needless anxiety to any person.
Your reviews must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.
You must not submit any reviews to the website that are or have ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any reviews submitted to our website, or stored on our servers, or hosted or published upon our website.
We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
9. How we may use your personal information
10. Limited warranties
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
11. We are not responsible for websites we link to
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
12. Limitations and exclusions of liability
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Sale [below].
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our website; or
use of or reliance on any content displayed on our website.
If you are a business user, please note that in particular, we will not be liable for:
loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
You are responsible for keeping your password and other login details confidential. We will not be liable to you in respect of any loss arising from your failure to keep these details confidential.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
send you one or more formal warnings;
temporarily suspend your access to the website;
permanently prohibit you from accessing the website;
block computers using your IP address from accessing the website;
contact your internet services provider and request that they block your access to the website;
bring court proceedings against you for breach of contract or otherwise; and/or
suspend and/or delete your account with the website.
19. Exclusion of third party rights
20. Entire agreement
21. Law and jurisdiction
22. Our trademarks are registered
We own and use various trade marks registered by or licensed to this company. You are not permitted to use them without our written approval.
1. These terms
What these terms cover. These are the terms and conditions on which we supply products to you.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, what to do if there is a problem and other important information. The only language in which we provide these terms is English.
2. Information about us and how to contact us
Who we are. We are Euro-Pro Europe Limited a company registered in England and Wales. Our company registration number is 08492819 and our registered office is at 3150 Century Way, Leeds, LS15 8ZB. Our registered VAT number is 210 6248 590.
How to contact us. You can contact us by telephoning our customer service team at 0800 093 0875 or by writing to us at Customer Services, 3150 Century Way, Leeds, LS15 8ZB.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
How we will accept your order. In order to enter into a contract to purchase products from us, you will need to take the following steps: (i) you must add the products you wish to purchase to your shopping basket/cart, and then proceed to the checkout; (ii) you may check out as a guest or create a new account; if you are an existing customer, you must enter your login details; if you create a new account, you must log in to your new account; (iii) once you are logged in, or if you check out as a guest, you must then select your preferred method of delivery and confirm your order and your agreement to these terms of sale; if you check out as a guest, you will also need to enter your delivery address and email address; (iv) you will be transferred to PayPal or Stripe which will handle your payment on the checkout page; (v) we will then send you by email an initial acknowledgement that we have received the order; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation or we will confirm by email that we are unable to meet your order. We draw your attention to the information below concerning acceptance of orders where you wish to take advantage of the Multi-Pay option (see Paragraph 4 below). Our acceptance of your order will take place when we email you the order confirmation, at which point a contract will come into existence between you and us.
Input errors. Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking the final summary prior to payment. You may correct those input errors before placing your order by changing/removing them in/from your basket/cart.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. For example, this might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have been unable to complete successfully our Multi-Pay approval process, or because we have identified an error in the price or description of the product.
Your order numbers. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
We only sell to under these terms and conditions within Great Britain and Northern Ireland. Our website is solely for the promotion of our products within these territories.
4. Our products
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5. Our rights to make changes
If for any reason you have delayed placing your order following your review of our products on-line please bear in mind that we do reserve the right to make variations to our product specifications and you may wish to check again the specification and other details of the product (including the price we charge for the product and any related delivery charges) you are ordering.
6. Providing the products
Delivery costs – Great Britain and Northern Ireland. We offer free standard delivery to all addresses in Great Britain and Northern Ireland.
How we deliver. All products ordered through our website for delivery in Great Britain and Northern Ireland are delivered by standard delivery. Smaller items (such as accessories and spare parts) are generally delivered by post. Larger items are generally delivered by a third-party courier service. We will notify you which delivery method we will use when we send the Order Confirmation.
Delivery times. Where the standard delivery service applies, we aim to get your purchase to you within one day. For these purposes, “working days” are Monday to Friday, excluding bank holidays as applicable in England, and “weekend days” are Saturday and Sunday. If you place your order before 19.00 on a working day, or before 15:00 on a weekend day, this period runs from the close of business on that day. If you place your order after 19.00 on a working day, or 15:00 on a weekend day, this period runs from the close of business on the next following day. We do what we reasonably can to meet the delivery times set out in this section. However, these cannot be guaranteed.
Tracking your order. If your order is being delivered by courier you can track your parcel by clicking on the link in the email that we send you to confirm dispatch.
Courier deliveries. All courier deliveries must be received in person at the delivery address, and a signature must be provided. Our courier delivery service providers may notify you by telephone or email in advance of attempting to make a delivery.
Additional courier delivery attempts and collection. If an initial delivery attempt by our courier is unsuccessful, our delivery service provider may make one further attempt to deliver your products. If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
Delivery problems. If you experience any problems with a delivery, please contact us by telephone on 0800 093 0875. If our delivery service provider is unable to deliver your products, and such failure is due to your or your nominated recipient of the products unavailability at the delivery address or delivery otherwise proves impossible in circumstances that could not reasonably be regarded as our responsibility (we set out examples below), and you or your nominee do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge). An indicative list of the situations where a failure to deliver will be your responsibility is set out below:
you provided the wrong address for delivery;
there is a mistake in the address for delivery that was provided;
the address for delivery is not reasonably accessible;
the address for delivery cannot safely be accessed; or
where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
If you do not re-arrange delivery. If you do not collect the products from us within the time limit specified on the card left at the delivery address, and you do not arrange redelivery of the products, we will contact you for further instructions and may charge you for storage costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract with you.
When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
When you own products, we sell to you; You own the products once we have received payment in full.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7. Price and payment
Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 2 for what happens if we discover an error in the price of the product you order.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and if we so require, arrange for the return of any product to which this subclause applies at our expense but with your understanding of the situation and assistance in our being given the opportunity to collect the product
When you must pay and how you must pay. We accept payment with Mastercard, Visa and American Express. Unless we have agreed that you can make payment under our Multi-Pay arrangement, you must pay for the products in full before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
Multi-Pay. You can request on the payment option page to make payment under our Multi-Pay arrangement. The terms of the Multi-Pay arrangement require between 2 and 12 monthly instalment payments (depending upon the products you are purchasing and the detail of our Multi-Pay offer for the Products). Access to the Multi-Pay arrangement is subject to acceptance by us. Where you have requested Multi-Pay, your order will be subject to a validation procedure (which we will complete as promptly as possible). The Multi-Pay option may not be available to you if you have placed and we have accepted multiple product orders for delivery to the same address or through the use of an identical payment card. Multi-Pay is not available if payment is made with a prepaid card.
We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of HSBC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount and any interest due. Under Multi-Pay arrangements interest will be calculated by reference to the instalment due date and shall also be applied following any cancellation of the Multi-Pay arrangement interest falling due from the date by which you are required under Clause 6 to make payment of the outstanding balance due whether before or after judgment.
We are also entitled to cancel the instalment payment arrangement if you do not make payment of an instalment on time. With your order confirmation you will be provided with confirmation that we agree to accept payment under the Multi-Pay facility. Should any payment of an instalment not be paid by the due date advised to you in that confirmation for that instalment we shall be entitled to notify you (we will do this in writing) that the Multi-Pay arrangement is cancelled. You will in such circumstances be required to make payment in full of the outstanding balance of the purchase price within 28 days of the date we make you aware of cancellation.
Credit and debit card chargebacks. Credit and debit card providers may allow you to reverse a transaction on your card under a process referred to as “chargeback”. There are specified grounds upon which chargeback may be available, such as goods that are supplied to you not being as described or being defective, or non-delivery of goods. If you submit a claim for a chargeback which is not justified in the circumstances, then without prejudice to our other rights, you will be liable to pay us, within 28 days following the date of the chargeback, for the following amounts: (i) where products to which the chargeback relates have been delivered to you, an amount equal to any sum repaid by our bank as a result of the chargeback claim; (ii) the amount of any charges made to us by our, or your, bank or payment processor or card issuer in connection with the unjustified chargeback; (iii) all our other reasonable costs, losses and expenses incurred in connection with the unjustified chargeback.
Termination. Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other chargeback, then we may end the contract between us for the supply of the products in question, together with any other contract between us for the supply of other goods or services.
8. Your right to cancel
Our goodwill guarantees. Please note, this clause 8, together with clause 10 reflect the goodwill guarantee offered by Euro-Pro Europe Limited whose registered office is at 3150 Century Way, Leeds, LS15 8ZB to our Great Britain and Northern Ireland customers. We are under a legal duty to supply products that are in conformity with this contract. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products. Our goodwill guarantee is in additional to these legal rights. Advice about your legal rights is available from your local Citizen’s Advice Bureau.
Consumer Contract Regulations 2013. Please note that under the Consumer Contracts Regulations 2013, for most products bought online you have a legal right to change your mind and cancel the contract within 14 days and receive a refund.
Right to cancel. The provisions of this clause 8 are more generous than your legal rights under the Consumer Contract Regulations 2013. Under these terms, we agree to extend the period within which you can cancel the contract so that you have 30 days after the day you (or someone you nominate) receives the product(s) to cancel the contract, unless your products are split into several deliveries over different days, in which case you have until 30 days after the day you (or someone you nominate) receives the last delivery to cancel the contract.
How to tell us that you want to cancel. In order to cancel a contract under this clause 8, you must inform us of your decision to cancel your contract by clear statement. You can do this by one of the following ways:
Phone. Call customer services on 0800 093 0875.
By post. Print off the form [https://sharkclean.eu/uk/customer-care/contact-us and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered it or received it and your name and address.
Return of products. If you cancel a contract under this clause 8, you must return the products to us within 14 days of cancellation. The Consumer Contracts Regulations 2013 provide that you should pay the costs of returning the goods to us. However, we make available a free return arrangement. You will be advised at the time of cancellation as to how to take advantage of this – it involves taking the product safely and securely packaged to a nominated collection point.
Collection of products. Instead of the free return arrangement, when you cancel the contract under this clause 8, you may elect instead to have the product collected from the original delivery address, at a charge of £15 inc VAT. Please have a debit or credit card available when you contact us if you wish to take advantage of this option.
Sending products back to us. If you cancel under this clause 8 and do not want to use the free return arrangement or the collection service referred to above, then you should return them at your own expense to the following address: Customer Services, 3150 Century Way, Leeds, LS15 8ZB
How a refund is made. If you cancel a contract under this clause 8, we will refund you by the method you used for payment. However, we may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
9. If there is a problem with the product
Please be aware that we make different arrangements for return of products where you advise us that you have a complaint relating to any product we have supplied you with. When you contact our customer service team on 0800 093 0875, we will explain how we will assist you in completing the return of the products to us.
10. Our guarantee for the products
Geographical scope. The guarantee applies to products purchased by customers located in Great Britain and Northern Ireland.
Duration. By this guarantee, we guarantee the products to be free from defects in materials and workmanship at the date of delivery and for the period specified in the particulars we provide on our website of the relevant product. The standard guarantee on our products us a 1yr guarantee. Additional guarantees are Vacuum cleaners +4 years if registered (except batteries which are +1yr). Steam mops are +1yr if registered. Part and accessories come with a 30-day guarantee.
How do I register my extended Shark guarantee? You can register your guarantee online within 28 days of purchase. To register online, please visit sharkclean.eu/uk/register-guarantee. To save time, you’ll need the following information about your machine:
Serial number (on the machine rating label)
Date you purchased the machine (receipt or delivery note)
Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.
If within the guarantee period the product is determined to be defective under proper use by reason of defect in materials or workmanship we will, without charge for labour or parts, repair or (at our discretion) replace the products or its defective parts, subject to the terms and limitations below.
Guarantee services will only be provided if the product was bought from an authorised retailer or direct form ourselves, and there is a valid receipt or proof of purchase in respect of the product showing the date of the purchase.
Exclusions. This guarantee does not cover:
repair or replacement of parts required due to wear and tear;
damage, defects or changes to the product as a result of:
accident or neglect;
misuse, including failure to install or use the product for its normal purpose, or in accordance with the instructions provided;
failure to store the product in accordance with the instructions provided;
failure to care for, or maintain, the product in accordance with the instructions provided;
excessive heat, power surges, excess or incorrect power supply or input voltage, or use of the product in abnormal working conditions;
alteration, repair or attempted repair of the product by anyone who is not one of our authorised repairers.
repair or replacement if you have selected the Multi-Pay option, and have not made a payment under that scheme by the due date.
How to make a claim under the guarantee. In the event of a fault occurring, you should call our Customer Services Helpline on 0800 093 0875. We will discuss with you the nature of the fault. You may be asked to return the product to us. We will provide you with instructions to help you in doing this, in the event that you have a valid claim under this guarantee. Alternatively, we might send you a replacement product, or part for the product, by courier or post and ask that you safely dispose of the defective product, or part of the product.
11. Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. Dispute Resolution
In the event that we are unable to resolve a dispute, we are members of an Alternative Dispute Resolution (ADR) Scheme.
13. How we may use your personal information
14. Other important terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
15. Cancellation Form
Complete and return the form below only if you wish to withdraw from the contract.
I hereby give notice that I cancel my contract of sale of as per the following details:
If you find the product on any approved retailer (Amazon, Argos, Curry’s, John Lewis, AO, Very and Littlewoods) site for less we will match the price.
It must be an identical product.
The product must be in stock on our own site and the competitor site.
The Price Match is only applicable to the actual price displayed on a competitor’s website plus any delivery costs.
It does not include other offers they may have e.g. a 10% off discount code, voucher or ‘free sample’ offers.
The Price Match Promise does not include auction and marketplace sites such as eBay or the Amazon Marketplace.
The Price Match Promise does not include Supermarkets or Wholesale outlets
The Price Match Policy has a fair usage policy and does not apply to orders over 3 products
By using our websites, you agree that we can store and access cookies, IP addresses and use other methods in order to collect website usage data, and improve your online experience. This can include information about your use of our websites, the browser and device type you are accessing it from and where you are in the world.
1. What are cookies?
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables Euro-Pro to identify and track the browsing of our websites.
If you wish to refuse to accept cookies or to delete cookies stored on your computer you can do so by altering the settings on your internet browser (for example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector). Most browsers allow you to reject all cookies, but some will only allow you to block third party cookies.
We may use both “session” cookies and “persistent” cookies on our websites.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate our websites; keep track of items in your shopping basket; and prevent fraud and increase website security. We will use the persistent cookies to: enable our websites to recognise you when you visit; and keep track of your preferences in relation to your use of our websites.
Our payment services providers may also send you cookies. Please note that our cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to our websites.
We are committed to safeguarding the privacy of our customers and website visitors. This privacy notice sets out how we will process personal data – whether you are a SharkNinja customer, applying to join our Company or browsing the website.
For the purpose of this notice, Euro-Pro Europe Limited, trading as “SharkNinja”, is the data controller of the information you provide to us.
There are many ways you can contact us, including by phone, email, and post.
Our postal address: 3150 Century Way, Leeds, LS15 8ZB
Most of the personal information we process is provided directly by you for one of the following reasons:
You have purchased a product directly from us
You have purchased a product from one of our retailers and want to register your guarantee
You have contacted us for advice as you are interested in purchasing one of our products
You subscribe to our eNewsletter, offers, competitions and/or product tips
You want to be a product reviewer
You have applied for a job with us
What personal information do we collect?
By “personal information”, we mean any information about an individual from which that person can be identified.
If you place an order with us, we will collect your name, address, telephone number and email address.
If you simply subscribe to our eNewsletter, offers, competitions and/or product tips without purchasing a product, we will only collect your email address.
If you call our customer service contact centre, your call may be recorded for quality and training purposes.
If you want to assist us by providing invaluable feedback on new and innovative products by participating in our Consumer Insights or Product Review programmes, we will collect your name and contact information. As part of these activities, we may also collect personal information that includes your gender, age range, geographical location, size of your household, whether you have pets or children and use social media. Whilst this information on its own may not directly identify you, it could do when pieced together.
If you interact us with us on social media, what you post on Facebook, LinkedIn, Instagram and Twitter is publicly available. We aim to anonymise data collected through these platforms, but it is not always possible and therefore we may collect your personal information.
If you are applying for a job with us, you are likely to send us your curriculum vitae which will contain personal information and will be shared with the hiring manager and other relevant colleagues. As you progress through the recruitment process, we may collect further information to support your suitability for the role including interview notes and assessments. If we make you a conditional offer, then we will also need to collect proof of your identity, right to work, qualifications achieved, criminal record declaration and references.
If you visit our office, you will be recorded on Closed Circuit Television (CCTV) which is in operation for security and crime prevention/detection purposes. You will also be asked to sign a visitors book for Security and Health & Safety purposes.
If you contact us to exercise your Data Subject Rights in accordance with the EU General Data Protection Regulation (EU) 2016/679, we will collect the personal information that you provide in your request.
If the personal information we hold about you is incorrect, please let us know.
For further information regarding the personal information we collect, please email [email protected]
Do we collect any Special Category Personal Data?
We do not collect any personal information regarding your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic or biometric data.
If you share personal information regarding your health such as allergies or physical impairments with a Customer Services representative or on Social Media, then this is only collected when volunteered by yourself as part of the communication as we will never ask for such information.
Do we collect any personal information regarding children?
Our products and our website are not designed for children and we do not collect personal information of children. If we do unintentionally collect children’s personal information we will delete it as soon as be become aware.
If personal information is shared with us regarding a child during in-home testing, in-home research or a focus group, we take every reasonable effort to delete or anonymise such data.
Why do we collect personal information and what is our legal basis for doing so?
We will only use your personal data in accordance with the law (EU General Data Protection Regulation (EU) 2016/679 and the UK Data Protection Act 2018). We will use your personal data in the following circumstances:
To perform a contract when you purchase goods from us as outlined by Article 6(1)(b) of the GDPR. This includes;
Creating a Customer Order Record
Facilitating Financial Fraud checks
Arranging for delivery or collection of your goods
Registering and honouring your Guarantee
Facilitation of a Payment Plan
Notifying you of a Product Recall
Where it is necessary for our legitimate interests (or those of a service provider) as outlined by Article 6(1)(f) of the GDPR. This includes;
Monitoring performance of our website
Analysing behaviour patterns of visitors to our website
Facilitation of recovering bad debt
Inviting you to provide feedback, take a survey or write a product review following a purchase of goods
Reviewing social media sites to see what our consumers are saying about us
Arranging for delivery of promotional goods on behalf of a retailer or distributor
Where you provide consent as outlined by Article 6(1)(a) of GDPR. This includes;
Subscription to our eNewsletter, offers, competitions and/or product tips (opt-in)
Participation in a Consumer Insights or Product Review programmes including focus groups, in-home testing and in-home research
Where we need to comply with a legal or regulatory obligation as outlined by Article 6(1)(c) of the GDPR. This includes;
Recording details of Data Subject Requests received
Notifying you of changes to our Privacy Notice or Terms and Conditions
Ensuring the personal information we hold about you is up to date and accurate
Adherence to legislation regarding consumer rights and employment law
Requests to disclose information to law enforcement or regulatory bodies
For further information regarding the personal information we collect and our legal reasons for doing so, please email [email protected]
How long do we keep your personal information?
We will only keep personal data for as long as is necessary and as required by law;
For the duration that you have an account with us
Until you update your preferences or opt-out to receiving marketing communications (eNewsletters, competitions and/or product tips) for which you previously provided consent
For 6 years where you have purchased a product from us to facilitate your Guarantee and our obligations within the Consumer Rights Act 2015. Please note that if we have entered into a contractual relationship (e.g. a sales, service or employment contract) with you, we may store your personal data after the end of our contractual relationship as long as we have a legitimate interest for the processing including the duration of the statutory limitation periods.
Until the time limit for any legal challenges to the supply of the goods have expired
For the duration of the time-specific contract for consumer insights, in-home testing or in-home research
For the duration of a recruitment process or employment contract in accordance with the Employment Rights Act. Please note, in regard to a recruitment process your application data will be stored for up to twelve months after we have informed you about the final decision for the position. In the event of your employment, we store your application data at least for the duration of our employment relationship. Even without a legitimate interest, we can continue to store the data after the end of our contractual relationship if we are legally obliged to do so (for example in the event of statutory retention obligations).
How do we share your personal data?
We will never sell your personal information. We will only share your personal data as outlined below;
When it is necessary within the SharkNinja Group for operational reasons such as the use of a group-wide logistic or IT infrastructure.
We share your personal information with our carefully selected service providers who facilitate services to you on our behalf to fulfil our contractual obligations. We have contracts in place with these providers that stipulate they cannot do anything with your personal information without instruction from us and they will only receive the personal information necessary to fulfil their service via secure methods.
Our service providers include;
Logistics and Transport providers who deliver and collect products to and from your delivery/home address
Customer Call Centre who provide support to our consumers regarding our products and services
IT Service Providers who host and manage our systems, applications and data storage
Digital Marketing providers who invite you to share a review of our products or services after a purchase; Bazaarvoice, Reevoo, TrustPilot
Debt collection agency should you breach the terms of your payment agreement
We will only share your personal information with other service providers where we have notified you and received your consent regarding a change of purpose for using your personal data
We share data with Google Analytics to provide insights on how we can improve the performance of our website and your consumer experience as described in the Cookie Notice [Link to Cookie Notice].
We will share your personal information if required to do so by law enforcement authorities or regulatory bodies
In the event of a sale of all or substantially all of our business or another similar transaction (such as a sale of a division or business unit), we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating and/or effecting a proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in the Policy.
Please note; our website contains links which will direct you to our service provider websites. Whilst we work closely with our service providers and have contractual arrangements in place with them, we are not responsible for maintaining their privacy notices or the cookies that they place on their sites.
For further information regarding how we share your personal information, please email [email protected]
International Transfer of Personal Information
SharkNinja is a global company. Our corporate office is in the United States and we have a number of offices located around the world. The personal information that we collect here in the UK may be stored, processed and transferred between any of the countries in which we operate due to our global systems, processes and procedures.
Personal information that you provide may be transferred to countries outside of the European Economic Area (EEA), including Canada, Japan, the United States and (after the Brexit subject to any agreements or transitional arrangements) the UK.
To ensure we provide you with appropriate data protection, SharkNinja;
Has legally binding Data Protection Agreements in place within our group of companies
Requires service providers to either;
process information in a country which data protection level is deemed ‘adequate’ by the European Commission under Article 45 of the GDPR (such as Canada and Japan),
accept EU Standard Contractual Clauses (as approved by the European Commission under Article 46 (2) of the GDPR) within contracts with us where personal data will be processed outside of the EU/EEA, or
provide evidence of their US/EU Privacy Shield certification where personal data will be processed in the United States
Security of your personal data
SharkNinja will take every reasonable technical and organisational step to prevent the loss, misuse, unauthorised access or alteration of your personal information.
We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
The information you submit via our website is encrypted and we store all electronic personal information on servers to the latest security standards.
Whilst we can take every precaution to protect your personal information, it is important that you keep your passwords, account details and other user information secure and confidential.
We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We will NEVER contact you and ask you to provide us with your password. Nor will we require it if you contact our customer services team by telephone, email or live chat.
How do you consent, update your preferences, or opt-out of marketing communications?
There are several ways to set your preferences for receiving marketing communications depending on what you would like to receive, including no marketing communications at all.
To provide consent and ‘opt-in’ to receive marketing communications;
You can ask us to keep you updated with competitions and new products by entering your email address at the bottom of our homepage, under ‘Join our Mailing List’
You can select the marketing communications you want to receive as you purchase a product from us
You can select the marketing communications you want to receive when you register your Guarantee
You can select the marketing communications you want to receive when you join our Product Reviewer programme
To update your preferences or ‘opt-out’ from receiving marketing communications;
Contact our customer services via email or phone stating what communications you would like to receive or that you no longer want to receive any communications from us
Log into your account on our website and change your Email Preference, or click Unsubscribe’ to stop receiving all email marketing messages from SharkNinja
Click ‘Manage Preferences’ or ‘Unsubscribe’ on the marketing communication email that you received
For further information regarding consent and managing marketing preferences, please email [email protected]
Your Data Protection Rights
The Information Commissioner’s Office (ICO) is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. They regulate Data Protection in the UK and have some excellent materials explaining the rights you have regarding your personal data. Visit their website here; https://ico.org.uk/your-data-matters/
You have the following rights;
Right of access – to ask for copies of your personal information.
Right to rectification – to ask for information to be rectified if you think it is inaccurate. You also have the right to ask for information to be completed if you think it is incomplete.
Right to erasure – to ask for your personal information to be deleted (although it may not always be possible to complete this request as we are required to keep personal information for different reasons).
Right to restriction of processing – to ask for the processing of your information to be restricted if you are concerned about the accuracy or how it is being used.
Right to object to processing – to object on grounds relating to your particular situation, to processing of your personal data based on Article 6 (1) (f) of the EU GDPR, if you do not agree with the purpose and lawful basis for processing in particular, you have the right to object to processing of your personal information for direct marketing.
Right to object to automated decision making – to object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
Right to Data Portability – to ask us to transfer your personal data to a third party. We will provide to you, or the third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right of withdrawal – for any consent given to us (e.g. in connection with marketing information by e-mail) you can withdraw such consent at any time with effect for the future. In each of our email communications, we usually provide you with a corresponding link to manage your preferences or unsubscribe. You can also contact us in any other way, e.g. by sending us a message by post or email via one of the contact channels mentioned at the start of this privacy notice.
Right to complain – In the event that you feel the processing of personal data by SharkNinja relating to you infringes the EU General Data Protection Regulation, you have the right to complain to the Supervisory Authority in accordance with Article 77 of the EU GDPR. For the UK, this is the Information Commissioner’s Office and their contact details can be found on their website; https://ico.org.uk/global/contact-us/
To submit a Data Subject Request as outlined above, please send an email to [email protected] outlining the reason for your request. We may require you to provide some further information to confirm your identity such as your full name, order or account number and/or billing or delivery address. We will then endeavour to complete your request within one calendar month from confirming your identity but will keep you informed should we require a little more time.
Revisions to this Privacy Notice
We keep this privacy notice under regular review to make sure it is up to date, accurate and reflects the latest guidance on how to communicate our Data Protection obligations with you.
Changes that we make to this Privacy Notice will be detailed below. If we have your email address then we may contact you to inform you of significant changes.
Where there is a dispute regarding translated versions of this privacy notice, the English version will prevail.
We have included new processing activities to ensure we keep our information up to date and accurate as we continue to grow our business.
We have updated the layout and language to make this privacy notice easier for you to read and understand. We want to be transparent about how we handle your personal information so you can be confident that we take the protection of your personal information seriously.
We have therefore added in additional areas where we collect, process, store and share your personal information including when you visit our offices, apply for a job with us and participate in helping us to create new and innovative products.
We made a few minor updates to our privacy notice to explain how we may collect health related information.
We updated our privacy notice to comply with the requirements of new European data protection legislation, namely the EU General Data Protection Regulation (EU) 2016/679.
PRODUCER RESPONSIBILITY AND PRODUCTS AT THE END OF THEIR LIFE
What is the WEEE Directive?
The WEEE (Waste Electrical and Electronic Equipment) Directive is derived from European law that deals with the safe and responsible collection, recycling and recovery of all types of electrical and electronic equipment waste – in other words, equipment that has a plug or a battery.
Under the Directive, companies like Euro-Pro Europe Limited trading as SharkNinja are responsible for helping to ensure that electrical goods which have stopped working or are no longer wanted, are disposed of in an environmentally-friendly way.
In the UK, producers, distributors and importers of electrical goods must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.
Through membership of the Distributor Take-back Scheme (DTS), we provide financial support to the national network of WEEE recycling centres established by local authorities – you may have seen them in your local area. You can take a look at our DTS Distributor Certificate.
Our producer registration number is FA5140YS.
What does the crossed-out wheelie bin symbol mean?
Electrical equipment can be recycled, however if it is thrown in your household waste bin then it is likely to end up in landfill instead. The crossed-out wheelie bin symbol is to remind you not to throw electrical equipment into your household bin but instead to take it to a recycling centre or designated collection point.
Why should I recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment it will most likely end up in landfill, where hazardous substances can leak out and cause soil and water contamination – harming wildlife and human health.
How do I recycle my electrical items?
Recycling your electricals is easy. You can take your electrical and electronic devices to your local recycling centre for free. To find your nearest centre, visit the Recycle More website and type in your postcode: www.recycle-more.co.uk
What are the rules on recycling batteries?
The Waste Batteries and Accumulator Regulations were introduced in 2009, with the aim of reducing the amount of used batteries ending up in landfill and reducing the impact of chemicals and heavy metals on the environment. The regulations require the collection, treatment and recycling of waste batteries to meet UK and European targets.
Euro-Pro Europe Limited are members of a scheme that provides drop off points for old batteries. You may have seen these in your local supermarket or electrical store.
Our producer registration number is BPRN07550.
What are the rules on packaging?
The Producer Responsibility Obligations (Packaging Waste) Regulations 2007 as amended aim to increase the amount of packaging waste collected and recovered and recycled. The regulations work on the principle of shared producer responsibility, meaning all obligated organisations must take responsibility for their impact on the environment.
Our producer registration number is NPWD331729.
How do I recycle packaging?
Plastic and paper recycling facilities may be available through your local authority household waste collections or alternatively through public recycling banks or civic amenity sites. To find your nearest centre, visit the Recycle More website and type in your postcode: www.recycle-more.co.uk
In December 2018 the “Resources and waste strategy for England” was published setting out plans on preserving material resources by minimising waste, promoting resource efficiency and moving towards a circular economy. For more information visit;
Whenever you see the Green Dot, you know that the manufacturer of the product contributes to the cost of recovery and recycling.
This can relate to household waste collected by the authorities or in containers in public places, such as car parks and outside supermarkets. The system is financed by the Green Dot licence fee, paid for by the producers of the products. The fee takes into account the cost of collection, sorting and recycling methods. Euro-Pro Europe Limited pay the Green Dot licence fee and use this logo on packaging.
This logo does not mean that the product or packaging can be recycled.
Modern Slavery and Human Trafficking Statement
(made and published pursuant to the UK Modern Slavery Act 2015)
Introduction from the Managing Director
SharkNinja is a highly-innovative pioneer and market leader in the design, manufacture, distribution and sales of small household cleaning and kitchen appliances. SharkNinja is committed to the premise of breakthrough thinking in every aspect of its business. SharkNinja is a fast-growing, entrepreneurial company with a mission to positively impact people’s lives every day in every home around the world.
This is a revised version of the 2nd published Modern Slavery Statement.
Euro-Pro Europe Limited, registered in England and Wales with company number 08492819, located at 3150 Century Way, Thorpe Park, Leeds, West Yorkshire, LS15 8ZB, is part of the SharkNinja global group of companies. The SharkNinja Corporate Office is based in the United States with operations globally in the United Kingdom, United States, Canada, China and Japan. Euro-Pro Europe Limited retails electrical household appliances online and in specialised stores and has over 170 employees based in the UK.
Our approach to slavery and human trafficking
SharkNinja is committed to ensuring that there is no modern slavery or human trafficking in its supply chains or in any part of its business.
Shared core values are at the heart of the SharkNinja business: they define who we are, how we work, what we believe in, and what we stand for. We understand the fundamental importance of ethical trading and are committed to earning the respect of our personnel, customers and suppliers worldwide.
This statement is made to affirm our commitment to upholding basic human rights and prohibiting forced or involuntary labour in the production of Shark and Ninja products.
All personnel are expected to comply with our approach. We expect our business operations, our people and every company that we work with to conduct business ethically and legally throughout our global organisation.
Our supply chains
SharkNinja sources critical components from China, where our products are manufactured. We seek to only deal with reputable suppliers who share our approach to zero-tolerance in respect of human rights including welfare, trafficking and slavery.
SharkNinja conducts internal social compliance audits with first-tier suppliers. These audits include assessing employee labour; workers’ pay, working hours, benefits and rights, in addition to environmental and workplace safety. During these audits, randomly selected workers are interviewed to assess their voluntary employment, their employment freedom and ensure they hold identification documentation, along with other legal requirements.
SharkNinja also expects first-tier suppliers to conduct audits of their suppliers. These audit reports are shared with SharkNinja to review.
Supplier adherence to our values
SharkNinja has a zero tolerance of slavery and human trafficking. To ensure all contractors and those in our supply chain comply with our values, all suppliers are required to read and acknowledge our policies. We seek to include anti-slavery provisions in our standard supplier terms and conditions around the world. Within our supply chains, we seek annual compliance certifications from counterparties, and educate personnel on how to identify and deal with any potential modern slavery issues.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training as part of on-boarding processes that emphasise business ethics. We expect our people to apply these standards in their day-today business and report any issues creating concern on a confidential or anonymous basis at any time. These are underpinned by our Anti-Bribery and Corruption Policy in our Employee Handbook.
As SharkNinja continues to grow, we are committed to ensuring our integrity is not compromised. During the next financial year, we are increasing our focus on regulatory and social compliance and investing in additional resource and platforms to support our global operations in these areas.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 31 December 2018.